LOS ANGELES (CBSLA) — As individuals proceed dealing with issues with getting by to the Employment Growth Division for his or her unemployment advantages, some are turning to technological options.
“We put individuals in a queue and we dial for them at a constant charge,” he mentioned.
“So as a substitute of individuals inserting 100 calls on their very own, they’d mainly be inserting 10 to fifteen to 30 calls by Claimyr,” Maxon mentioned.
Critics say bots are making it in order that solely individuals who pay for companies like Claimyr get by to buyer representatives.
EDD mentioned in a press release that these companies can create “synthetic” name site visitors.
The division additionally mentioned it has lately improved its web site to be extra user-friendly with the “Ask EDD” characteristic, and that it continues to rent and practice extra employees to workers its name heart.